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Returns & Refunds

Our return policy allows for item returns and your choice of a full refund or replacement item. 

You may want to return your order due to any of the following reasons:

Reasons

Description

Damaged

The product is damaged in delivery

Defective

The product does not function as described in its manufacturer specification

Missing items 

Missing items as indicated in the packaging

Website error

The product does not match website specifications, description, or image (this issue is attributable to a website error or misinformation)


Unless otherwise stated in the product description, the general requirements for returns are as follows:

 Returned item must be shipped back to us within fourteen (2) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.

 You have proof of purchase (order number, buying invoice, delivery note or bank statement).

 The goods must be in new condition and returned in the original packaging.

 The product must not have been used or installed.

 All sealed items must not be opened.


Item after 2 days upon receipt:

Your item cannot be returned after 2 days upon receipt, it can only be serviced. 


Return shipment cost

free of charge


Replacement

How long does it take to replace my item?

Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 working days. We will send you a message or call once completed.


Please expect to receive your replacement within the following time frame:

• Klang Valley: 1 to 3 working days



Returns & Exchange

Should there be discrepancies in items received, kindly contact the respective store. All issues must be reported within two (2) business days of receiving the Products. 


Discrepancies will be dealt in the following manner:

  • If any Product proves to have been delivered in a damaged/defective condition or wrong items delivered.
  • If additional/wrong or damaged Product(s) are delivered, Bake At Polymart  reserves rights to collect the return Product(s) from customer.
  • If items are wrongly or short delivered by mistake, Bake At Polymart reserves the rights to supply the correct/short delivered item.
  • If item is damaged, Bake At Polymart reserves the rights to request for photo evidence and physical Product.

To request exchange item, please bring the products to the respective store from where you bought. When you exchange the product, you must also bring the original receipt, original packaging, tags, labels, accessories and complimentary gifts that come with it. Exchanged products must be in the condition you received them and in its original packaging.


The return and exchange DOES NOT apply to chilled or frozen goods and goods on sale or clearance.


Note:

Website error

From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

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